Former Member Cancellation Reasons

About this report

This report allows managers to pull a report to show why members are cancelling. It provides the management team with insight into areas they can improve on to retain a higher percentage of their members. The staff names listed on the left side of the report show the contact's Member Retention Owner.

Report Sample

To access this report

  1. Log into Drive and select the Reports menu
  2. Select the Live Reports section
  3. Find (or search for) the report named Former Member Cancellation ReasonsFind Report
  4. Select View
  5. A new window should appear allowing you to enter your report parametersSelect Parameters
  6. Select a Club (this legacy report is available in single-club format only)
  7. Select a date range of when the members cancelled (one-year max)
  8. Select from a PDF or CSV format
  9. Select Run Report


See also: Best Practices on Former Member Communications and Edit Cancellation Reasons