About this report
This report allows managers to pull a report to show why members are cancelling. It provides the management team with insight into areas they can improve on to retain a higher percentage of their members. The staff names listed on the left side of the report show the contact's Member Retention Owner.
To access this report
- Log into Drive and select the Reports menu
- Select the Live Reports section
- Find (or search for) the report named Former Member Cancellation Reasons
- Select View
- A new window should appear allowing you to enter your report parameters
- Select a Club (this legacy report is available in single-club format only)
- Select a date range of when the members cancelled (one-year max)
- Select from a PDF or CSV format
- Select Run Report
See also: Best Practices on Former Member Communications and Edit Cancellation Reasons