Guest Card Questionnaire

The Guest Questionnaire, or Guest Card, is a list of questions for staff to ask to build rapport and learn about a potential member's needs and wants. Storing the information in InTouch also allows for a seamless information transfer over to fitness staff to help them sell PT during an Orientation. 

To access the Questionnaire

Every lead has a Questionnaire found in their Contact profile under What's Next. If staff have an iPad or tablet, they can even ask and complete the answers during a tour.

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To open the Questionnaire, select Take It. Then select any question to view or edit each answer.

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The Questionnaire can also be used in conjunction with the InTouch Kiosk module. In your Kiosk Settings, you can choose to ask the first X number of questions right on the kiosk. The remainder of the questions can later be asked by staff one-on-one in their contact profile. As a best practice, keep the number of questions asked at a kiosk fairly short (1-3 is most common), especially if you only have one tablet being used as a kiosk.

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To Customize Questions or Answer Selections

If you would like to customize any questions or answer selections for your club, have your club administrator contact InTouch Support. There is no charge* to customize your Questionnaire, but it does need to be completed in the backend of your site.
*This is subject to change, but as of June 2021 there is no change or charge expected.

Some best practices to think about when customizing questions:

  • Checkboxes and Radio Buttons allow for faster data entry. These are especially useful for the questions guests will answer at a kiosk
  • Don't include questions for name, email, phone or How did you hear about us?' as these are already captured in other areas